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• Manage information technology, computer systems, and call center.
• Plan, organize, control, and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
• Design, develop, implement, and coordinate systems, policies, and procedures
• Ensure the security of data, network access, and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security, and control structures
• Handle annual budget and ensure cost effectiveness
• Proven working experience as an IT Manager or relevant experience
• Excellent knowledge of technical management, information analysis, and of computer hardware/software systems
• Expertise in data Center management and data governance
• Hands-on experience with computer networks, network administration and network installation
• Have skills and experience with system of CRM, MISA, Freshdesk, Asterisk IP PBX…
• Ability to manage personnel
• BS or above in Computer Science.
