 |
1. Training task:
- Build up and update training material
- Build up and update knowledge base to storage and show up all information related to product and process
- Make training plan, deliver training course to newcomer and re-training for the old one
- Design test content and make plan for examination (include setting up: upload to system, notify staffs, and follow up timeline…)
- Make training report
- Analyze QA report to find out points of coaching/re-training for improvement
- Collect ideas from staffs/Team Leader, analyze and give proposal for system/process/procedure improvement
2. QA task:
- Review and evaluate of underwriting result by reviewing manual check, listen to the record of call verification to ensure all staffs follow the process.
- Make QA report
- Coach the mistake cases
- Cooperate with Team Leader to organize QA weekly/monthly meeting
- BHXH, BHYT, thai sản,... theo quy định của pháp luật.
- Khám sức khỏe, du lịch, teambuilding hàng năm.
- Môi trường làm việc quốc tế, năng độc và trẻ trung với nhiều cơ hội thăng tiến cao;
- Được tham gia các khóa đào tạo chuyên nghiệp trong môi trường quốc tế.
- At least 2 years in QA/QC and training activity, especially in Underwriting, Call Center
- Must be knowledgeable of learning theories (adult, behavioral, environmental, scenario) and on-the-job training methodologies.
- Ability to deal with all levels of the organization and able to work in a team environment
- Good at MS Office (word, excel, power point)
- Good communication and cooperation
- Goal better, data-driven, self-motivated leader, can-do attitude, open and supportive mindset.
- Work independently and proactively take on new responsibilities where most needed.
- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
